Essential Arts strive to despatch orders with 48 hours of receipt, although on some occasions orders may take up to 5 days to be despatched. Please contact us if you have not received a delivery with 7 days of order date.
All orders are despatched via courier. Please note we only despatch to the UK mainland and Northern Ireland.
Delivery charges are £5.95 for orders under £100 excluding VAT. Orders over £100 excluding VAT qualify for free delivery. Please note this is UK mainland only. Delivery to Northern Ireland is £9.95.
Essential Arts must be notified within 5 days of receipt of goods should there be a discrepancy with your order. We recommend checking goods immediately on receipt of delivery.
Faulty or damaged goods must be returned within 10 days of purchase and will be credited in full or replaced free of charge.
Unwanted goods must be returned within 10 days of purchase in its original condition and packaging at the purchaserʼs expense.
Refunds will be made by the original payment method upon on receipt of the returned goods.
We recommend you return goods using recorded delivery as we cannot be responsible for goods which fail to reach us. Claims made outside this period cannot be accepted.
Payment terms are strictly 30 days from invoice to credit account holders. Non credit account holders require a proforma invoice. All major credit cards are accepted.
The title for goods supplied remains with us until full payment has been received.
All prices quoted are in £ sterling and exclude VAT.
All products and services are subject to availability and may be withdrawn at any time.
Products on this website are normally available to order and ready for despatch. Should a stock item be unavailable at the time of order we will contact you for authorisation to make a partial shipment or offer an alternative product. We will never ship an alternative product without prior authorisation.
All size and weight of products is approximate.
All colour charts are produced within the limitations of printing and should be used as a guide only.
Essential Arts is a trading name of EA products ltd.
Company number: 12190982
VAT Number: 331121856